Help Center

How can we help you today?

Orders & Delivery

Track your order, delivery times, and what to do if something is missing.

How to return an item and when to expect your refund.

Accepted payment methods, billing issues, and promo codes.

Manage your profile, address book, and notification preferences.

Product availability, freshness standards, and substitutions.

Cities and areas we currently serve in Uzbekistan.

What are the delivery hours?
We deliver Monday–Saturday, 9 AM – 9 PM (Asia/Tashkent). Same-day delivery is available for orders placed before 2 PM.
How much does delivery cost?
The delivery fee depends on your delivery zone and is shown at checkout before you place your order. If your zone has a free-delivery threshold, orders above it are delivered free.
Can I change or cancel my order after placing it?
An order can't be edited once it's placed. You can cancel it from My Orders while it is still being prepared; once it is out for delivery, it can no longer be cancelled.
How do I track my order?
You can see your order's current status at any time under My Orders in your account.
What payment methods are accepted?
Cash on delivery is currently the only payment method — you pay the driver when your order arrives. Online payment with Click, Payme, bank cards and WeChat Pay is coming soon.

Our support team is available 7 days a week, 9 AM – 9 PM.