Help Center
How can we help you today?
Orders & Delivery
Track your order, delivery times, and what to do if something is missing.
Where is my order?
Open My Orders to see the current status of each order, from placed through packed and out for delivery to delivered.
Change or cancel an order
An order can't be edited once it's placed. You can cancel it from its page in My Orders until it is out for delivery; after that it can no longer be cancelled. To change an order, cancel it and place a new one.
Delivery schedule
Delivery is next-day, every day, in two-hour slots between 10:00 and 20:00. At checkout, after you choose your district, you can pick a slot for your zone. Slots that are already full are marked.
Missing or damaged items
If something is missing, damaged or not what you ordered, contact us within 2 days of delivery with your order number. Once we've reviewed it, we settle it with a cash refund or an exchange for another item.
Returns & Refunds
How returns work and how to request a refund.
Return policy
Because groceries spoil, returns are accepted only for delivered orders and only within 2 days of delivery. Each request is reviewed, then settled with a cash refund or an exchange for another item. An order can have one open return request at a time.
How to request a refund
Contact us within 2 days of delivery with your order number, the items and what went wrong. Once the request is approved, you receive a cash refund or an exchange for another item.
Payments
Accepted payment methods and promo codes.
Payment methods
Cash on delivery is currently the only payment method — you pay the driver when your order arrives. Other methods shown at checkout are marked Coming soon and can't be selected yet.
Promo codes & discounts
Enter your promo code in the coupon field at checkout and apply it. The discount appears in the order summary before you place the order. If a code can't be used, checkout tells you why.
Account & Settings
Manage your profile, address book, and notification preferences.
Update profile
Your nickname, photo and contact details are on the Settings page.
Change password
Sign in, then go to Settings › Change password.
Manage addresses
Add, edit or remove delivery addresses in Settings › Address book. You can also add a new address during checkout.
Delete account
You can delete your account in Settings › Delete account.
Products & Stock
Product availability and how to report a problem.
Out-of-stock items
Products that are out of stock stay listed, but Add to cart is turned off. If an item in your cart sells out, the cart marks it, and it has to be removed before you can place the order.
Report a product issue
Contact us with the product name and what's wrong. If it arrived damaged or not as expected, tell us within 2 days of delivery so we can arrange a refund or an exchange.
Delivery Zones
Cities and areas we currently serve in Uzbekistan.
Tashkent delivery zones
We deliver to these Tashkent districts:
Tashkent — Central
Districts: Mirabad, Yakkasaray, Shaykhantakhur, Mirzo Ulugbek
Delivery fee: 20 000 soʻm
Free delivery on orders of 300 000 soʻm or more
Tashkent — Outer
Districts: Yunusabad, Chilanzar, Yashnabad, Almazar, Uchtepa, Sergeli, Bektemir
Delivery fee: 30 000 soʻm
Free delivery on orders of 400 000 soʻm or more
Samarkand delivery zones
We deliver in Samarkand:
Samarkand
Districts: Samarkand City
Delivery fee: 150 000 soʻm
Free delivery on orders of 500 000 soʻm or more
Delivery fees
The delivery fee depends on your zone and is shown at checkout before you place your order. Orders at or above a zone's free-delivery amount are delivered free.
Samarkand
Districts: Samarkand City
Delivery fee: 150 000 soʻm
Free delivery on orders of 500 000 soʻm or more
Tashkent — Central
Districts: Mirabad, Yakkasaray, Shaykhantakhur, Mirzo Ulugbek
Delivery fee: 20 000 soʻm
Free delivery on orders of 300 000 soʻm or more
Tashkent — Outer
Districts: Yunusabad, Chilanzar, Yashnabad, Almazar, Uchtepa, Sergeli, Bektemir
Delivery fee: 30 000 soʻm
Free delivery on orders of 400 000 soʻm or more
Request a new zone
We currently deliver only to the districts listed under Delivery Zones. To ask about another area, contact us using the details below.
Frequently Asked Questions
What are the delivery hours?
We deliver every day in two-hour slots between 10:00 and 20:00 (Tashkent time). Delivery is next-day: at checkout you can pick a slot from tomorrow onward.
How much does delivery cost?
The delivery fee depends on your delivery zone and is shown at checkout before you place your order. If your zone has a free-delivery amount, orders at or above it are delivered free.
Can I change or cancel my order after placing it?
An order can't be edited once it's placed. You can cancel it from My Orders while it is still being prepared; once it is out for delivery, it can no longer be cancelled.
How do I track my order?
You can see your order's current status at any time under My Orders in your account.
What payment methods are accepted?
Cash on delivery is currently the only payment method — you pay the driver when your order arrives. Online payment with Click, Payme, bank cards and WeChat Pay is coming soon.
Still need help?
Our support team is available 7 days a week, 9 AM – 9 PM.