Privacy Policy

Who we are

Akaa! is an online Asian grocery store delivering in Tashkent and Samarkand, Uzbekistan, operated by Akaa Store. Akaa Store is responsible for the personal information described in this policy.

You can reach us about privacy at akaa.store888@gmail.com or +998 91 332 11 10.

What we collect

We only collect what we need to run the store:

• Account details: your name, email address and phone number. If you add them in settings, also your date of birth and profile photo.
• Sign-in details: if you sign in with Google or Facebook, we receive your name and email address from that service. We never receive your password for those services.
• Delivery addresses you save or enter at checkout, including the recipient's name and phone number.
• Orders: the products you buy, prices, delivery time, payment method, order notes and order history.
• Reviews you write, including any photos you attach.
• Messages you send us, for example about a return or a problem with an order.
• Technical information: your IP address, browser or device type, and server logs of requests to our service. We use these to keep the service working and secure.

How we use it

• To create and manage your account and let you sign in, including sending one-time sign-in codes by SMS.
• To take, prepare and deliver your orders, and to contact you about them.
• To send messages about your account and orders by email.
• To handle returns, refunds and support requests.
• To protect the service from fraud, abuse and automated attacks.
• To meet our legal and accounting obligations.

We do not sell your personal information. We do not use it for advertising and we do not show you third-party ads.

Who we share it with

We share personal information only with service providers that help us run Akaa!, and only what each one needs. They may use it only to provide their service to us:

• Hosting and database providers — to store your account, orders and photos, and run our website and app.
• SMS and email providers — to send sign-in codes and messages about your account and orders.
• Security providers — to protect the service from bots and attacks, for example when you request an SMS code.
• Sign-in services — only if you choose to sign in with your Google or Facebook account.
• Our staff and couriers — to pack and deliver your order.
• Government authorities — only when the law requires us to.

Where your information is stored

Our database and servers are located in the European Union (Germany and the Netherlands), so your information is transferred outside Uzbekistan. Information is sent over encrypted connections (HTTPS).

How long we keep it

We keep your account information for as long as your account is open.

When you delete your account, we remove your name, email address, phone number, date of birth, profile photo and saved addresses from your profile, and you can no longer sign in. We keep records of past orders, including the delivery name, phone number, address and notes on those orders, because we need them for accounting and to handle returns. Reviews you wrote stay visible as written by "Deleted user".

Server logs are kept by our hosting providers for a limited time and then deleted automatically.

Your choices and rights

• View and update your profile and addresses in Settings at any time.
• Delete your account yourself in Settings, in the website or the app.
• Ask us for a copy of your information, or to correct or delete it, by contacting us at the details above.

Cookies and storage on your device

The website uses cookies only to keep you signed in and to remember your language. The app stores your sign-in session, cart and saved addresses on your phone. We do not use analytics or advertising cookies.

Children

Akaa! is not intended for children under 16, and we do not knowingly collect information from them. Alcohol is sold only to adults 21 and over.

Changes to this policy

If we change this policy, we will update the date at the top of this page. For significant changes, we will also let you know in the app or by email.